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Research

Neighborhood-Based Collaborative Filtering for Conversational Recommendation

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Zhouhang Xie (University of California, San Diego), Junda Wu (University of California, San Diego), Hyunsik Jeon (University of California, San Diego), Zhankui He (University of California, San Diego), Harald Steck (Netflix Inc.), Rahul Jha (Netflix Inc.), Dawen Liang (Netflix Inc.), Nathan Kallus (Netflix Inc. & Cornell University) and Julian Mcauley (University of California San Diego)

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Abstract

Conversational recommender systems (CRS) should understand users' expressed interests that are frequently semantically rich and knowledge intensive. Prior works attempt to address this challenge by making use of external knowledge bases or parametric knowledge in large language models (LLMs). In this paper, we study a complementary solution, exploiting item knowledge in the training data. We hypothesise that many inference-time user requests can be answered via reusing popular crowd-written answers associated with similar training queries. Following this intuition, we define a class of neighborhood-based CRS that make recommendations by identifying popular items associated with similar training dialogue contexts. Experiments on Inspired, Redial, and Reddit benchmarks show that despite its simplicity, our method achieves comparable to better performance than state-of-the-art LLM-based methods with over 200 times more parameters. We also show neighborhood and model-based predictions can be combined to achieve further performance improvements over both components.

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